What are the Premium Live subscription statuses and what do they mean?

When you create a SparkChess Premium Live subscription, you can manage it from your Premium Live account.

On each subscription you can see its status badge, which can be one of the following:

Active – congratulations, your subscription is paid until its next due date and you can freely access SparkChess services.

Canceled – you’ve canceled this subscription. You should see a “Resubscribe” button, should you want to reactivate it.

Past Due – the payment failed on due date. Our payment processor is retrying the payment, but this state usually indicates an issue with your card – maybe it’s expired, or there are insufficient funds available on it (for debit cards).

Pending – this is what may be confusing people. This status indicates that the subscription is schedule to come in effect at a later date. This can happen if you create a subscription while another one is still in effect. For example, on May 1st, you create a monthy subscription. One week in, you decide you prefer an annual subscription because it’s actually significantly less expensive. So you cancel the monthly subscription and create an annual one. But the canceled monthly subscription is still good for another three weeks, until May 31st, so the new annual subscription won’t kick in until May 31st and will remain in Pending state until then.