If you intend to buy SparkChess but are having some questions, you’ll find answers here.
Is the payment process secure?
Yes, the payment process is perfectly secure. We are PCI-DSS compliant. We do not store, process or transmit any credit card info. The payment is handled either by PayMill or PayPal, both leaders in electronic payment processing, with a solid security record. The connection is secured via highest-grade SSL encryption (rated ‘A’ by Qualys Labs). We continually monitor and test our systems to make sure they are 100% safe.
What’s your refunds policy?
We’re proud of SparkChess; we have tens of thousands of happy players since 2008 and we put you and your satisfaction at the top of our priorities. As such, we have a real Money Back Guarantee, which is highly unusual with downloadable games.
30 Day Money Back Guarantee: If you don’t like SparkChess or are unable to install and play it, we’ll give you a full refund. We only ask you to let us know what you didn’t like about SparkChess, or – if you can’t install/run it – to let us try to help you.
If you bought SparkChess by mistake, or simply changed your mind, you can get a full refund within 14 days, as long as the game wasn’t downloaded. No questions asked. This is a EU requirement for EU citizens, but we’re extending it for everybody, no matter where you’re from.
If you bought the wrong version, for example you wanted the PC version but bought the Mac one instead, we’ll replace it free of charge, as long as you make the request within three working days from the purchase date.
This refund policy applies only for purchases from sparkchess.com. If you have purchased SparkChess from another online store like Apple AppStore, Google Play or Blackberry World, you must request a refund from the store you purchased SparkChess from, subject to the store refund policy.
What payment methods are available?
We support all major credit cards and PayPal. If you have a Visa / Visa Electron / Visa Debit or Mastercard / Maestro card, you can purchase SpakChess securely and easily from our site using the simple form. The payment is processed by a leader in electronic payments, PayMill. We do not store, transmit or process your card info – everything is handled by PayMill. If you choose this option, the name on the bank statement will be ‘http://sparkchess.com’.
Alternatively, you may use PayPal for payment. You don’t even need a PayPal account – you can use your credit card without logging in. PayPal supports Visa, Mastercard, American Express and Discover. If you pay with your card via PayPal, the name on the bank statement will be ‘PAYPAL*SPARKCHESS’.
So which option should you choose? Paying directly from our site is much faster and easier, with instant download. PayPal is best if you have a PayPal account or if you have an Amex or Discover card.
Do I have to upgrade when a new release is available?
We certainly recommend you to upgrade, but the decision is up to you. Upgrading gives you access to new features and may correct any bugs we discovered. Also, as we improve and expand the multiplayer service, it may become incompatible with the older versions. The single-player experience never expires so you may continue to use the game for as long as you want.
Does multiplayer cost extra?
No. There are no monthly fees or subscriptions. Multiplayer access is free for the current version. If there’s a newer release than your version, multiplayer may or may not work, depending on the additional functionality we’ve added. We do our best to maintain backwards compatibility but we cannot guarantee it.
Are updates free?
Point-releases are free, i.e. if you buy version 7.0, you’ll get versions 7.1 through 7.9 for free, but not 8.0. Point-releases contain mostly bug fixes and improvements of existing functionality.