SparkChess Multiplayer Service Status
Site uptime (last 30 days):
Multiplayer uptime (last 30 days):
May 4, 2021
A routine server update caused an error in the multiplayer service due to a timezone incompatibility – the new database server did not recognize the old timezone code. We diagnozed the issue and deployed a hotpatch in 20 minutes.
October 5, 2020
The multiplayer service is currently unavailable. We’re working as fast as we can to identify the problem and restore the service.
UPDATE: Service restored. The outage was caused by service misconfiguration. We’ve added internal procedures to prevent this event in the future.
Apr 13, 2020 17:10 GMT
A minor hiccup caused some of the multiplayer users to be routed to a “hot spare” server. About 200 players experienced a brief disconnect. We hope this hasn’t caused any inconvenience as games should have resumed automatically. If any game was affected, please contact us and tell us your name and your opponent’s name.
Jan 11, 2020 19:00 GMT
We’re under a heavy DDOS attack that’s affecting the multiplayer experience. We’re working to mitigate it and we’re very sorry for the inconvenience.
UPDATE 21:30 GMT – The whole NYC datacenter is affected by this attack. We’re working with our host to mitigate it.
Update 23:00 GMT – The situation appears to be resolved.
Jan 8, 2020
Our host is planning a network reconfiguration on January 8 at 8:15 PM GMT-5 for about 5 to 15 minutes. Service interruption should be minimal since SparkChess has built-in redundancy, but we will monitor the situation closely in case reboots cause any issues.
Update: The operation completed successfully. Multiplayer users experienced a brief disconnect as they were reconnected to a different server.
SparkChess Multiplayer is hosted by leaders in cloud servers. We have load-balanced live servers located in New York City with automatic failover in Atlanta; we take daily offsite backups; we monitor the service 24/7 at 1 minute intervals. We have >99.99% uptime.
Over 25,000 people use the SparkChess Multiplayer service every day. There are between 300 and 1000 players online at any given moment.
If you get disconnected, the most likely cause is an instability of your internet connection – wifi issues, mobile data connectivity and so on.
The latest version of SparkChess has a connection health indicator you can use to determine how reliable your connection is.
If you have any problems with the connection, please check our FAQ.