I can’t log in to Premium Live. What should I check?

There are several issues that might prevent a successful login.

Most frequently, this is due to an incorrect username or password. Start by asking for a password reset via the “Forgotten password?” link on the login screen. Enter your email and send. If you don’t receive an email with the password reset link in a few minutes, the email address is wrong. Contact us if you don’t remember the correct email. We’ve encountered cases with mistyped emails during purchase. If you do receive the email, change the password and try to log in again with the new one.

Very rarely, if after login you see a blank screen and possibly an error message at the top, i.e. “Your account is not properly set up”, it means that there was an error during the purchase that left your account in an inconsistent state – you need to contact us.