What’s your refunds policy?
We’re proud of SparkChess; we have tens of thousands of happy players since 2008 and we put you and your satisfaction at the top of our priorities. As such, we have a real Money Back Guarantee, which is highly unusual with downloadable games.
30 Day Money Back Guarantee: If you don’t like SparkChess or are unable to install and play it, we’ll give you a full refund. We only ask you to let us know what you didn’t like about SparkChess, or – if you can’t install/run it – to let us try to help you. This way we can get better.
If you bought SparkChess by mistake, or simply changed your mind, you can get a full refund within 14 days, as long as the game wasn’t downloaded. No questions asked. This is a EU requirement for EU citizens, but we’re extending it for everybody, no matter where you’re from.
If you bought the wrong version, for example you wanted the PC version but bought the Mac one instead, we’ll replace it free of charge, as long as you make the request within three working days from the purchase date.
This refund policy applies only for purchases from sparkchess.com. If you have purchased SparkChess from another online store like Apple AppStore or Google Play, you must request a refund from the store you purchased SparkChess from, subject to the store refund policy.