I get disconnected unexpectedly, why?
SparkChess Multiplayer Service is powered by leaders in cloud services. We have load-balanced live servers located in New York City with automatic failover in Atlanta. We take daily offline backups. We monitor the service 24/7 at 1 minute intervals. We have an uptime of 99.99%.
If you get disconnected, the most likely cause is an instability of your internet connection – wifi issues, mobile data connectivity and so on. The multiplayer service requires constant connection and if the connection is lost for 30 seconds, you get disconnected.
Users who use torrent (or any other P2P) software may also experience issues, especially when there are many connected peers.
If you get disconnected, you can use the Multiplayer Service Status to see if the service is down. That page is updated every minute.
SparkChess attempts to automatically reconnect in case of a lost connection and resume the game. Cases where resuming fail are very rare.