SparkChess Multiplayer is hosted by leaders in cloud servers. We have load-balanced live servers located in New York City with automatic failover in Atlanta; we take daily offline backups; we monitor the service 24/7 at 1 minute intervals. Unlike many other MMO’s we do not take servers down daily or weekly; we apply rolling updates on the servers so that there’s always at least one server running at any time. We have >99.99% uptime.
Over 25,000 people use the SparkChess Multiplayer service every day. There are between 300 and 1000 players online at any given moment.
If you get disconnected, the most likely cause is an instability of your internet connection – wifi issues, mobile data connectivity and so on. The multiplayer service requires constant connection and if the connection is lost for 30 seconds, you get disconnected.
The latest version of SparkChess has a connection health indicator you can use to determine how reliable your connection is. We’re also implementing an automatic reconnect feature, currently in testing.
If you have any problems with the connection, please check our FAQ.